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Starbucks sorry for not serving woman with dog

Wednesday, September 3, 2014
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— Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog.

The Democrat and Chronicle of Rochester reports that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.

Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety.

She posted a video to YouTube in which an employee tells her she can't come in the store with a service dog.

A Starbucks official told Kaplan in an email that he wanted to personally apologize.

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September 3, 2014
11:52 a.m.
pattie says...

.."in an email.. Kaplan wanted to personally apologize".. in an email? Very personal. Nice manners.

September 3, 2014
12:18 p.m.
memny says...

I'm not saying the Starbuck's employee was right but for someone with a brain injury requiring the assistance of a service dog, she certainly was "camera ready" to film the incident. Why would she be anticipating the situation unless she wanted to slander somebody?

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