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Glenville police changes tied to new dispatch center

Non-emergency number to be changed, front desk shuttered

Sunday, May 18, 2014
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— Glenville residents looking to report a crime, road hazard, accident or loose dog have a new number to call.

Starting Monday, residents should call 630-0911 for non-emergencies, instead of 384-3444, according to a news release from the Glenville Police Department. For emergencies, they should continue to call 911.

The change comes with the opening of the Unified Communications Center, a consolidation of Schenectady County’s various dispatch operations into one building on Hamburg Street in Rotterdam. Glenville dispatchers now stationed at the police department will be the first to move in Monday, followed by Niskayuna, Schenectady and Rotterdam dispatchers in successive weeks.

The Glenville Police Department will also no longer have a front desk, “and therefore no one immediately available to assist you,” the release said. A phone located in the entrance vestibule and serviced by an auto-attendant will connect residents with the county dispatch center if needed, and an officer will be dispatched to meet with anyone who wants to file a report in person, the release said.

Many functions formerly handled at the front desk — which included providing residents with police reports — will be available through the town website, the release said. For records requests, residents should call 384-0137 or 384-0123.

The department will also no longer issue personal photo identification cards, and the child safety program will be curtailed because several department technicians were dispatchers, the release said. Anyone with an alarm system should also notify their alarm company of the change, as the old number will eventually be phased out.

The center promises to save $673,000 per year, including $149,509 for Glenville, but town Supervisor Chris Koetzle has expressed skepticism about the savings. The news release from the local police department refers to the savings as “possible.”

“While there are many benefits to the new UCC, including possible savings to the taxpayers, there will also be significant changes to the manner in which services are provided to the department,” the release said.

 
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comments

May 18, 2014
5:55 a.m.
scotiawines says...

Does this include the Village of Scotia?

May 18, 2014
6:12 a.m.
Hamelot says...

This looks like purposely cutting some front end customer services to make the new dispatch center look like the "bad boy".

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