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Fan's track view considered in NYRA job

Lynn LaRocca is the chief experience officer for the New York Racing Association.
Lynn LaRocca is the chief experience officer for the New York Racing Association.
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When Lynn LaRocca does one of her many daily walkabouts around Saratoga Race Course, she looks around through the eyes of a casual horse racing fan, which she’s been since growing up in Ithaca and going to Finger Lakes with her dad. Up to 70 percent of her day is making rounds on the grounds. “Here at Saratoga,” she said, “I try to be the customer.” So there she is, posing as a casual fan. ...


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