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Adapting to retail’s ‘seismic shift’

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Starbucks CEO Howard Schultz made an interesting observation the other day: Traditional bricks-and-mortar retailing is at “an inflection point.” Pointing to the reduced crowds that many retailers — including Starbucks — saw over the November-December holiday season, Schultz said it wasn’t that consumers failed to shop, but that they went online rather than to a store. “Holiday 2013 was the first in which many traditional bricks-and-mortar retailers experienced in-store foot traffic give way to online ...

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