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Hospital volunteers offer a human touch to visitors, patients

Karen Bova, left, Carolyn Canova, on the phone, and Marilyn Esmann chat with a patient at Ellis Hospital recently. All three women have put in plenty of volunteer hours at the hospital’s information desk. (Bill Buell)
Karen Bova, left, Carolyn Canova, on the phone, and Marilyn Esmann chat with a patient at Ellis Hospital recently. All three women have put in plenty of volunteer hours at the hospital’s information desk. (Bill Buell)
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With both parents in the medical profession, Niskayuna High junior Isabel Kim figured she knew what to expect when she began volunteering at Ellis Hospital earlier this summer. Well, she was wrong. “My dad’s a doctor and my mom was a nurse, so I knew I wanted to do something in the medical field and I thought this would be a good stepping stone for me,” said Kim. “But it’s not like I expected. I’ve ...

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