National Grid to pay for surge damage in Scotia

Wednesday, September 25, 2013
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— National Grid has completed an investigation into a power surge that jolted a Scotia neighborhood Saturday and said it will honor claims from customers sustaining damage.

Spokesman Patrick Stella said the investigation by the company's claims department isn't public and he couldn't discuss what prompted the surge. He did, however, acknowledge National Grid will pay customers "market value" for appliances and electronics damaged or destroyed by the surge.

"We are going to be honoring those claims," he said Tuesday.

So far, National Grid has received about 40 calls from customers impacted by the surge. Residents on several blocks of Lark Street and the surrounding area reported widespread damage from the surge, which knocked out power to about 150 homes amid blustery conditions late Saturday afternoon.

Resident of the neighborhood reported hearing loud pops outside following the outage around 2:30 p.m. Some reported hearing their electrical outlets sizzle.

Stella said the damage from power surges is usually most severe near the source and tends to decrease in severity as distance increases from the source.

National Grid customers who have questions or want to make a claim can call 315-428-6536.

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