Times Union delivery delay blamed on press ‘learning curve’
Updated 8:41 p.m.
ALBANY Delivery of the Times Union newspaper was delayed Thursday, with customers receiving part of the paper in the morning and the rest later in the day or this morning.
The delays stem from the new, multimillion-dollar press the newspaper recently installed, said Editor and Vice President Rex Smith. The Times Union debuted a new, smaller and sharper print product Tuesday, but the printing process for its Thursday edition involved three separate runs that took longer than expected.
“I guess the best way to put this is, there’s a learning curve in any new technological advancement,” Smith said, “and this one fell in the midst of that curve for us. Obviously, it’s unfortunate at a time when people are paying particular attention to the paper because of the new design and new press, but it’s a complex machine.”
The “Food” and “Preview” sections of the Thursday edition were printed in the first press run, followed by the “Business” and “Perspective” sections and the second half of the “Capital Region” section. Those sections were delivered Thursday morning. The third press run included the main news, sports section and the first half of the “Capital Region” section. Those sections were delivered later Thursday or this morning.
A notice posted on the Times Union’s website Thursday morning read:
“We are experiencing production problems with today’s newspaper. Delivery to all areas may be delayed, and many customers will be receiving a portion of their newspaper this morning. We will make every attempt to deliver the main section later today, but in extreme cases this may not occur until tomorrow morning. This affects home delivery and retail sales. Contact Subscriber Services with any questions.”