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Marlene Kennedy, a longtime business editor in the Capital Region, can be reached by email at marlenejkennedy@gmail.com.

Down to Business: Feds working to stop Rachel from calling

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Rachel telephoned the other day, and I realized I hadn’t heard from her in a while. She’s someone I’m sure you’ve encountered, too. Rachel, who announces she’s from “Cardholder Services” before you can even say hello, is the automated caller who plagues cellphones and landlines. First-time recipients may feel an initial pang of anxiety at hearing from her — Was my credit card breached? — but by the 10th or 20th or 30th interaction, that ...

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